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Guidelines for CB4D (customer booking for disruption) has been activated - Customer Guidelines

Answer Id 8859 | Updated 25/07/2022 01.39 PM (BST)

Summary

Due to the uncertainty with air travel, we are allowing our customers whose flights are still operating the flexibility to make voluntary changes either by using BA.com, via The Engagement Centres, or via their Travel Agent. The below guidelines allow any customer travelling on an operating LHR BA service from Monday 11th July 2022 a free change (subject to rebooking allowance). The options are in line with what is currently offered on BA.com for direct customers as CB4D (customer booking for disruption) has been activated.

More information

Update 7 – 25 July 2022

For customers with a BA-125 ticket issued for any booking that contains at least one BA mainline operating flight which is still OPERATING

Route affected	Any BA mainline flight
Airports Affected	LHR – all BA operated flights from LHR (LH+SH)
Tickets issued by	Up to and including 10 July 2022 Up to 22 July 2022 for SH only
Ticket travel dates	11 July up until 25th July 2022 inclusive 26 July 2022 to 07 Aug 2022 inclusive for SH only (This includes customers with a LH-SH connection, i.e. JFK-LHR-CDG)
Rebooking Allowance	For new travel inside -14/+180 days Rebook onto a British Airways operated service on the same routing into the same class as the original flight or lowest available in the same cabin. If rebooking BACodeshare as part of the same itinerary, must rebook onto a BAsame codeshare carrier as original on the same routing into the same class as original For new travel outside -14/+180 days up to system range Rebook onto a British Airways operated service on the same routing into the same class** as the original flight only If rebooking BACodeshare as part of the same itinerary, must rebook onto a BA same codeshare carrier as original on the same routing into the same class as original**
Origin/Destination/Stopover Changes	Only a change of airports in the same point of origin/destination
Refunds Allowed	No – unless fare rules allow
Redemptions included	Yes
Available for Trade	Yes
Important Information	One ticket change allowed from the above options All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is eligible above. The other BA sectors can be outside of the dates and either to or from LHR. Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer. Entry or transit restrictions and scheduled services may change at any time. It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted. If rebooking please ensure any associated SSR’s are added back to the PNR Any additional expenses incurred are the responsibility of the customer. Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time

Update 6 - 23 July 2022

For customers with a BA-125 ticket issued for any booking that contains at least one BA mainline operating flight which is still OPERATING

Route affected	Any BA mainline flight
Airports Affected	LHR – all BA operated flights from LHR (LH+SH)
Tickets issued by	Up to and including 10 July 2022 Up to 22 July 2022 for SH only
Ticket travel dates	11 July up until 25th July 2022 inclusive 26 July 2022 to 07 Aug 2022 inclusive for SH only (This includes customers with a LH-SH connection, i.e. JFK-LHR-CDG)
Rebooking Allowance	For new travel inside +/-180 days Rebook onto a British Airways operated service on the same routing into the same class as the original flight or lowest available in the same cabin. If rebooking BACodeshare as part of the same itinerary, must rebook onto a BAsame codeshare carrier as original on the same routing into the same class as original For new travel outside +/-180 days up to system range Rebook onto a British Airways operated service on the same routing into the same class** as the original flight only If rebooking BACodeshare as part of the same itinerary, must rebook onto a BA same codeshare carrier as original on the same routing into the same class as original**
Origin/Destination/Stopover Changes	Only a change of airports in the same point of origin/destination
Refunds Allowed	No – unless fare rules allow
Redemptions included	Yes
Available for Trade	Yes
Important Information	One ticket change allowed from the above options All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is eligible above. The other BA sectors can be outside of the dates and either to or from LHR. Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer. Entry or transit restrictions and scheduled services may change at any time. It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted. If rebooking please ensure any associated SSR’s are added back to the PNR Any additional expenses incurred are the responsibility of the customer. Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time

Update 5 - 22 July 2022

For customers with a BA-125 ticket issued for any booking that contains at least one BA mainline operating flight which is still OPERATING

Route affected	Any BA mainline flight
Airports Affected	LHR – all BA operated flights from LHR (LH+SH)
Tickets issued by	Up to and including 10 July 2022 Up to 22 July 2022 for SH only
Ticket travel dates	11 July up until 25th July 2022 inclusive 26 July 2022 to 07 Aug 2022 inclusive for SH only
Rebooking Allowance	For new travel inside +/-180 days Rebook onto a British Airways operated service on the same routing into the same class as the original flight or lowest available in the same cabin. If rebooking BACodeshare as part of the same itinerary, must rebook onto a BAsame codeshare carrier as original on the same routing into the same class as original For new travel outside +/-180 days up to system range Rebook onto a British Airways operated service on the same routing into the same class** as the original flight only If rebooking BACodeshare as part of the same itinerary, must rebook onto a BA same codeshare carrier as original on the same routing into the same class as original**
Origin/Destination/Stopover Changes	Only a change of airports in the same point of origin/destination
Refunds Allowed	No – unless fare rules allow
Redemptions included	Yes
Available for Trade	Yes
Important Information	One ticket change allowed from the above options All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is eligible above. The other BA sectors can be outside of the dates and either to or from LHR. Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer. Entry or transit restrictions and scheduled services may change at any time. It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted. If rebooking please ensure any associated SSR’s are added back to the PNR Any additional expenses incurred are the responsibility of the customer. Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time

Update 4 - 14 July 2022

For customers with a BA-125 ticket issued for any booking that contains at least one BA mainline operating flight which is still OPERATING

Route affected	Any BA mainline flight
Airports Affected	LHR – all BA operated flights from LHR (LH+SH)
Tickets issued by	Up to and including 10 July 2022
Ticket travel dates	11 July up until 25th July 2022 inclusive
Rebooking Allowance	For new travel inside +/-180 days Rebook onto a British Airways operated service on the same routing into the same class as the original flight or lowest available in the same cabin. If rebooking BACodeshare as part of the same itinerary, must rebook onto a BAsame codeshare carrier as original on the same routing into the same class as original For new travel outside +/-180 days up to system range Rebook onto a British Airways operated service on the same routing into the same class** as the original flight only If rebooking BACodeshare as part of the same itinerary, must rebook onto a BA same codeshare carrier as original on the same routing into the same class as original**
Origin/Destination/Stopover Changes	Only a change of airports in the same point of origin/destination
Refunds Allowed	No – unless fare rules allow
Redemptions included	Yes
Available for Trade	Yes
Important Information	One ticket change allowed from the above options All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is eligible above. The other BA sectors can be outside of the dates and either to or from LHR. Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer. Entry or transit restrictions and scheduled services may change at any time. It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted. If rebooking please ensure any associated SSR’s are added back to the PNR Any additional expenses incurred are the responsibility of the customer. Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time

Update 3 - 14 July 2022